Motorcycle Trail Adventure Equipment Store - Free Shipping orders over €50 in Spain and Portugal (Peninsula)

General Conditions CGC

DOMAIN OWNERSHIP

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you of the ownership of the Domain of our virtual store, AventuraTrail.com corresponds to Jose Maria Huerta with NIF : 09786596G and with Address: Avenida Agustinos de León 37, 24010, León, Spain. .

For any questions, you can contact AventuraTrail.com through the email address info@AventuraTrail.com

In compliance with the provisions of Royal Decree 1906/99 of December 17 , which regulates electronic contracting with general conditions and the Retail Trade Regulation Law (Law 7/1996 of January 15, modified by the Law 47/2002 of December 19) as applicable to the provisions on distance sales in articles 38 and following, Jose Maria Huerta (hereinafter AventuraTrail.com ) informs:

Purchases made on AventuraTrail.com ARE SUBJECT TO THE GENERAL PURCHASE CONDITIONS CONTAINED ON THE PAGE AT THE TIME THE CORRESPONDING PURCHASE ORDER IS SUBMITTED . The formalization of an order entails the full acceptance of each and every one of the exposed contracting conditions.

These purchase conditions have been exposed in due time, in accordance with current legislation.

 
VALIDITY OF THE PURCHASE PROCEDURE AS PROOF OF ACCEPTANCE AND PERFECTION OF THE CONTRACT

Both parties expressly declare that the acceptance of the purchase of the product by the CUSTOMER is carried out by following the purchase procedure described on the website. The fact of completing online or by telephone all the steps described for the process of purchasing a product by the CLIENT , implies full and express acceptance of these general conditions.
The contract will be perfected from the date on which the CLIENT expresses his agreement with these conditions or, where appropriate, those published at the time of making the purchase, by providing the data requested in the PURCHASE PROCESS and once that the CLIENT confirms the purchase made. The customer's confirmation can be made through the website or through our telephone purchase service.
It will be understood that these general conditions of sale are accepted (once read and accepted) before confirming the purchase.

   

SHIPPING AND DELIVERY COSTS OF THE PRODUCT

The following delivery times begin at the time the product(s) leave our warehouses. Keep in mind that some products will be available on certain days. The shipment of the products will depend on the availability of the same, the availability of the shipment and the verification of the payment. Depending on the chosen payment formula, the process can vary 24-72 hours. 

** EXPRESS SHIPPING BY COURIER: 
The delivery of the order will take place within 4/5 days (business days).

The period of return of the amount of the products can be delayed up to 14 days. This period may be delayed depending on the banking entities.
 

PAY

The lack of payment implies the impossibility of the client to access the requested product. (The non-receipt of the full amount by AventuraTrail.com makes it impossible in any case to transfer the service).
Once the payment is verified, AventuraTrail.com The order processing will begin. 
After receiving payment for an order, AventuraTrail.com proceed to issue and send the invoice.
If you need an invoice with fiscal data, let us know when placing the order. Once invoiced, the invoices will not be modified .
  
For your convenience, we offer payment through PayPal, Credit / Debit Card and Transfer or account deposit . 
 
PayPal is a company belonging to the Internet electronic commerce sector that allows the transfer of money between users who have email, an alternative to the traditional paper method such as checks or money orders.

The online payment operation is carried out through the PayPal intermediary with a secure server, based on the SSL standard , which guarantees the total confidentiality of the data.

PayPal is the most reliable, fast and simple payment intermediary service to send a payment to any merchant registered with PayPal . When the transaction is made, Paypal charges the buyer's credit card or PayPal account for the specified amount and instantly sends the payment confirmation to our company, which will automatically proceed to ship the product.

Making the payment does not take more than two minutes.
The buyer and the merchant receive an email with the details of the payment made. By filling out the form the first time, the buyer is registered as a PayPal user , having an account in which he can observe the transactions carried out.
How PayPal works  
NO CLAIM OF MISSING ITEM WILL BE ADMITTED IF IT HAS NOT BEEN COMMUNICATED WITHIN 24 HOURS FOLLOWING THE DELIVERY OF THE ORDER

In the case of an incident in transport, you must notify it within 24 hours of receipt by email info@AventuraTrail.com,
Once the expressed terms have elapsed, no claim will be accepted against AventuraTrail.com regarding the state in which the product was delivered.
  
 

PRODUCT

ALWAYS CHECK THE MEASUREMENTS AND COMPATIBILITIES OF UNIVERSAL PRODUCTS. 
The price that appears indicated in all our products INCLUDES VAT. 
In the event that the information provided does not correspond to the actual characteristics of the product, the client will have the right to change the product without any cost on his part.    

 

LOGISTICS

In the event that the shipment of your purchase suffers any delay, we will contact you by email or telephone sufficiently in advance to notify you of the new delivery period. Provide us with your details correctly, in order to be able to locate you successfully if necessary. If you do not agree, you can cancel or modify your order without any commitment. 
In exceptional cases, AventuraTrail.com will reserve the right to break down the order by sending the available items and leaving the unavailable items pending a second shipment. In this case, the second shipment is made without any additional cost.
If the chosen product is not available in "stock", the buyer may, within thirty days, recover the amounts paid.


**** If your package was returned to us by post or courier for any of the following reasons: absent recipient, unknown recipient, no response, incomplete address, office expiration, rejected order... We will contact you to inform you about this failed delivery attempt and how to proceed.
If it was the client's mistake, by not correctly specifying the address or not picking up the package, he must repay the shipping costs as appropriate to resend the order.
If the error has been made by AventuraTrail.com, we will proceed to send it again at no additional cost.
AventuraTrail.com is not responsible for causes of force majeure that may lead to a delay in the delivery of the product but is committed to guaranteeing its resolution in the fastest and most efficient way possible. 
    

RETURNS. WITHDRAWAL AND RESOLUTION - RDL 1/2007 A 68

At AventuraTrail.com , we are sure that you will be satisfied with your purchase. However, if you want to return any purchased item, we indicate the steps to follow below.
AventuraTrail.com gives you the possibility to benefit from 15 calendar days to return a product with which you are not satisfied. This period begins from the date of receipt of your package.
You have 15 calendar days to change your mind!
The products must be returned in their original condition, with the original packaging together with the invoice, otherwise the good will suffer a depreciation. You can return the products within 15 calendar days from the date you received your package and we will refund the full cost of the product. The return shipping costs will be borne by you. If the product is open, it is essential that both the packaging and the content, as well as the accessories, are in perfect condition. We will not be able to access your return request if the packaging is worn, tampered with or the product or its accessories are damaged.
 

 
AventuraTrail.com will refund the amount within 15 calendar days from receipt of the product.

Important : in the event of a product return, the refund will always be the amount of the order minus the initial shipping costs, regardless of whether they were not initially charged due to promotions.
   
**RESOLUTION 
In the case of a defective product, product sent in error or withdrawal, the procedure to follow is the same. 
To make a return and/or refund of the product satisfactorily, you must follow the following steps;

  
*We try to process all returns as soon as possible, but keep in mind that this process can take up to a month or so. 
In the event that the client detects a problem at the time of delivery of his order (defective product, damaged packaging, missing or damaged products) he must contact our customer service center at info@AventuraTrail.com . If not communicated, claims will not be accepted.

 

WARRANTY

In accordance with the provisions of Royal Legislative Decree 1/2007, all products sold by AventuraTrail.com they benefit from a legal guarantee of conformity that lasts two years for new products. He
consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
However, only if the defect or lack of conformity of the product manifests itself during the first six months, it is understood that the failure already existed when the product was delivered, unless the contrary is proven.
If the lack of conformity manifests itself after those first six months, it will be you who, in order to make use of the guarantee, will have to demonstrate that the problem is from the factory and has not been the result of misuse or the passage of time. time. For this, we suggest that you request an expert opinion, the cost of which will be borne by you, in order to specify the cause of the lack of conformity and whether or not it has been caused by misuse of the device. If it is shown that the fault is from the factory, you will be entitled to benefit from the guarantee.
You may choose between demanding the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate.
In the event that the product cannot be repaired and cannot be replaced by another with identical characteristics, you will have the option of requesting a price reduction, a refund or the possibility of replacing the product with a different one (of similar characteristics). not identical) that you can choose yourself.
Deficiencies caused by negligence, blows, improper use or manipulation, improper tension, incorrect installation, or materials subjected to wear due to normal use are not included.

  
 

CLAIMS

For any clarification on these general conditions of sale or for any other legal consultation related to AventuraTrail.com , the CLIENT has at his disposal the following address:
jose maria huerta
Avenida Agustinos de Leon 37
24010 Leon Spain.
info@AventuraTrail.com _
www.AventuraTrail.com

 

PERSONAL DATA PROTECTION

In compliance with the provisions of the current regulations on Data Protection, the USER is informed that the personal data requested through the web pages or other means will be incorporated into the automated files for which Jose Maria Huerta is responsible and will be subject to automated processing. 
In compliance with the provisions of Organic Law 15/1999 of December 13, customers and users of AventuraTrail.com You can at any time, exercise the rights of access, rectification, cancellation and opposition to your personal data, communicating it by sending an email to the address info@AventuraTrail.com or to C / Juan Lorenzo Segura nº3, 2ºB, 24001 Lion. The name and surname, user and email with which you registered will be indicated. A photocopy of the user's ID is required. 
The information provided by the user will be used by AventuraTrail.com exclusively for the following purposes:
1- Sending orders, drafting invoices and warranty contracts.
2- Periodic sending of information about the AventuraTrail.com store, products or services , including news that may occur in this regard. In any case, of those previously provided, once registered in the AventuraTrail.com databases . The user can exercise the rights of access, rectification, cancellation and opposition at any time, in accordance with current legislation.
3-In the case of purchases made with PayPal, AventuraTrail.com may request the user some additional information, as well as sending by fax photocopies of your identity document and/or credit card. 
While browsing AventuraTrail.com Cookies will be generated:
AventuraTrail.com uses cookies in order to improve its services, facilitate navigation, maintain security, verify the User's identity, facilitate access to personal preferences and follow their use of the Online Store.
Cookies are small data files generated through instructions sent by web servers to the user's browser programs and which are stored in a specific directory on your PC with the aim of gathering information compiled by the file itself.
Complying with the Cookies Policy according to the LSSI, the option to accept or not will appear on the main page of AventuraTrail.com .
If these cookies are not active, you may have problems when placing orders on the web and accessing your account.


 

APPLICABLE LEGISLATION

These general conditions are ruled by the Spanish Law. 

Resolution of online disputes in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec . europa.eu/consumers/odr/


These General Contract Conditions are Updated on January 1, 2022.